Trauma-informed and reflective practices have been applied in supported housing services to great effect. This collection of practices and ideas has started to find its way into general needs work at regulated landlords who understand homelessness as trauma-inducing. This module is designed as a pragmatic introduction to the value of trauma-informed and reflective practices, with ideas on how to take these into your day-to-day work. The content was piloted with a team of Housing Officers who found it helpful in improving team cohesion and having more positive dialogue with tenants.

Content includes:

• The science behind trauma and emotions
• A closer look at homelessness and trauma
• Traumas trauma – how working with trauma can affect you
• An introduction to techniques of self-checking and empathetic dialogues.

This module is intended as a basic introduction to the science and practices of trauma-informed and reflective practices. It is suitable for senior decision-makers exploring the ideas, housing workers and tenant volunteers who work directly with tenants and residents.